Fraud Prevention Policy

Fraud Prevention Measures

Identity and Payment Verification Policy:

Apex Gaming PCs is committed to maintaining the highest standards of security and fraud prevention. As part of this commitment, we may request the following:

  1. Photo of Government-Issued ID (May Request Two Forms)
  2. Photo of Individual Holding Matching Government-Issued ID
  3. Photo of the Credit Card Used To Complete The Purchase
  4. Photo of a Utility Bill Matching The Billing Address (Paper Copy, Not Digital)
  5. Screenshot of Bank Mobile App Showing Transaction Completed

In some cases, Apex Gaming PCs will require PCs to be shipped to the billing address on file with the credit card issued, and in the event you require the system to be sent to the shipping address, we will provide a UPS label from the billing address to the shipping address, and arrange a pickup of the PC from the billing address. 

Additionally, Apex Gaming PCs may use public records to contact the individuals listed as living at the billing address property to verify the charge is valid. 

This procedure is instrumental in our efforts to combat credit card fraud, enabling us to confirm the congruence between the information provided by the customer and that on file with the issuing bank.

Should a customer be reluctant or unable to comply with these verification requirements, Apex Gaming PCs reserves the right to cancel the order, applying any applicable fees as per our policies.

By proceeding with a purchase on ApexGamingPCs.com or any associated websites, customers acknowledge and consent to this policy.

Policy on Address Changes:

To further ensure the integrity of transactions, Apex Gaming PCs mandates that all requests for address changes post-purchase be submitted via email. This email must originate from the same address associated with the initial order. Verification of the original address will require the submission of a government-issued ID, a utility bill, or a credit card statement reflecting the said address.

Please note that address modifications cannot be facilitated through phone calls or our chat service, underlining our commitment to safeguarding customer information and preventing fraudulent activities.